Operating Procedures
The source of truth for how Gem Candies runs day to day — from assigning a SKU to a new stone through monthly closing, including Make Your Ring orders. Each procedure lists who owns it, what triggers it, the steps to follow, what evidence to keep, and who approves it.
The minimum operational set. Nothing should go live without these being followed.
New gemstone intake
ReadyPurchase order recording
Needs inputLanded-cost calculation
ReadyProduct approval and publication
Ready · incl. ring settingsOnline sale processing
Ready · incl. ring productionSale outside Shopify
ReadyReturns and cancellations
Needs input · incl. ring ordersInventory control
ReadyDocument management
ReadyInbox triage and filing
Needs input · conflicts with 09Not required for the first sale, but needed before volume, staff, or dealer relationships make informal handling risky.
Procedures for work done inside the Shopify admin, as the store moves onto Shopify as its system of record. They are written in ASD-STE100 Simplified Technical English: short sentences, active voice, one instruction per step.
Guides that support the procedures above, rather than procedures themselves — how the data file is structured, and what to type in each field.